At RNS Therapeutics, we are committed to protecting your privacy and handling your personal information in compliance with the Commonwealth Privacy Act 1988 and other relevant Australian privacy laws. This policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding access and correction.
- What Information We Collect
We may collect and store the following types of personal information:
- Personal details: Name, address, date of birth, contact details (phone, email).
- Health information: Medical history, treatment records, symptoms, specialist reports, test results, prescriptions, healthcare identifiers, and referral details.
- Billing and payment details: Medicare and private health insurance information, invoices, and transaction records.
- Information about family members or caregivers: When relevant to your care.
- Other details: Collected to provide the best possible care, including communications with other healthcare providers involved in your treatment.
- How We Collect Your Information
We collect personal information in the following ways:
- Directly from you: When you provide details face-to-face, over the phone, through online forms, or via email.
- From a person responsible for you: Such as a guardian or caregiver.
- From third parties: Including referring healthcare professionals, insurers, My Health Record, or government agencies where permitted by law.
- Why We Collect and Use Your Information
We collect and use personal information to:
- Provide physiotherapy and allied health services tailored to your needs.
- Communicate with you, your healthcare providers, and relevant insurers.
- Process payments and claims with Medicare, WorkCover, TAC, NDIS, and private health insurers.
- Conduct administrative tasks, such as appointment scheduling, billing, and quality assurance.
- Meet legal obligations, including mandatory reporting and regulatory compliance.
- When We May Share Your Information
We may disclose your personal information to third parties where necessary, including:
- Other healthcare professionals involved in your care (GPs, specialists, allied health providers).
- Diagnostic and pathology services for test results.
- Health insurers, Medicare, NDIS, WorkCover, TAC, and other funding bodies.
- Legal authorities, when required by law (e.g., court orders, subpoenas, mandatory reporting).
- Debt collection agencies, if necessary for unpaid accounts.
- Other third parties, where required to prevent a serious threat to health or safety.
We do not sell, rent, or disclose personal information for marketing purposes.
- Your Rights: Access & Correction of Information
You have the right to:
- Access the personal information we hold about you.
- Request corrections if your information is inaccurate or outdated.
To request access or corrections, contact us at info@rnstherapeutics.com.au or call 1300 429 143. A small administrative fee may apply for access requests.
- Data Security: How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. Security measures include:
- Secure storage of physical records in lockable cabinets.
- Encryption and password protection for electronic data.
- Restricted access to personal information by authorised personnel only.
- Cloud-based security measures for online data storage.
- Anonymity & Use of Pseudonyms
Where lawful and practicable, you may choose to remain anonymous or use a pseudonym when receiving treatment. However, this may limit the services we can provide.
- Overseas Disclosure of Information
We do not routinely disclose personal information overseas. If it becomes necessary, we will seek your consent unless legally required to do so.
- How to Make a Privacy Complaint
If you have concerns about how we handle your personal information, you can contact us at:
Email: info@rnstherapeutics.com.au
Phone: 1300 429 143
Address: 949 Sayers Road, Tarneit VIC 3029
We take all complaints seriously and will respond within 30 days. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
