Terms & Conditions

RNS Therapeutics is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant State and Territory health privacy laws.

This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and how you can access and correct that information.

What Information We Collect

We collect personal information that is necessary for us to provide you with healthcare services. This may include:

• Your name, address, date of birth, contact details
• Medicare number and health fund details
• Medical history, medications, allergies, and other health information
• Details of your visits, treatments, and referrals
• Billing and payment information
• Any information you provide when contacting us by phone, email, online forms, or in person
  
  

We may also collect sensitive information as defined under the Privacy Act, particularly health information, with your consent or as otherwise authorised by law.

How We Collect Your Information

We typically collect personal information directly from you through:

• Patient registration forms
• Medical consultations
• Telephone conversations and emails
• Online bookings and telehealth consultations
• Referrals from other healthcare providers
  
  

In some instances, we may receive information from third parties such as other medical practitioners, hospitals, diagnostic imaging services, pathology laboratories, or other allied health providers involved in your care.

How We Use Your Information

We use your information to:

• Provide you with appropriate medical care and treatment
• Manage our administrative and business operations
• Communicate with you regarding your health and our services
• Process billing and claims with Medicare and private health funds
• Meet our legal and regulatory obligations
  
  

If we intend to use your personal information for any purpose other than providing you with healthcare, we will seek your consent.

Disclosure of Your Information

We may disclose your personal information:

• To other healthcare providers involved in your care
• To pathology and diagnostic services
• To Medicare, the Department of Veterans’ Affairs, or your health insurer for billing purposes
• When required by law (e.g., responding to a court subpoena)
• When necessary to prevent or lessen a serious threat to your health, safety, or welfare
  
  

Your information will not be shared with third parties for marketing purposes without your consent.

Data Security

We take reasonable steps to protect the security of your personal information. This includes:

• Secure storage of physical records
• Password-protected databases
• Staff training in privacy and confidentiality
• Restricted access to information based on roles and responsibilities
  
  

Despite our best efforts, no data transmission over the internet can be guaranteed to be completely secure. You share information with us at your own risk.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

To request access or correction, please contact our Privacy Officer using the details below. We may need to verify your identity before providing access or making changes.

In some circumstances, a fee may be charged to cover the cost of providing access.

Complaints

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the:

• Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au
  
  

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your information, please contact us:
RNS  Therapeutics
949 Sayers Rd, Tarneit 3029 VIC 3029
Phone: 1300 429 143
Email: info@rnstherapeutics.com.au